EFQM Key tutors and FAQs

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Q1– What is self-assessment using the EFQM model?

Q2 - I have to show to my senior management evidence of companies who have embraced the EFQM Excellence mode and have improved their business results. Is such evidence available and how do we get a shift in the attitude of our senior management?

Q3 - Which is the preferable way forward, the application of the EFQM model or the application of good management practice?

Q4 - Is there any evidence of rapid business improvement by the use of the model?

Q5– What are the benefits of using the EFQM model for a programme of self-assessment?


A1– The use of the EFQM model for self-assessment enables a systematic approach for an organisation to define their current state. This will include an assessment on key enablers and the associated processes, which are managed and used in order to deliver key business results. The use of the model will help to define the current strengths and areas for improvement. By prioritisation and implementation of the improvement actions the management can drive the organisation forward to achieve annual objectives, medium term goals and their long-term vision.

A2 - There is evidence available such as the work of Dr Vinod Singhal, Dr Kevin Hendricks in the US and from the team at Leicester University UK led by Professor Tony Bendell of Services Ltd., that suggests that it should be embraced for long-term gains. One can also visit or listen to those companies such as TNT, BT and many others. One just needs to you listen to them and sense the energy within them, how powerful the message is and how visionary they are. EFQM or BQF Award Winners conference etc – take them, and listen to companies who excel in the use of the model.

A3 - Some companies may review the EFQM model and know that their management practices are good and sound – you do not need to be using the EFQM model to be doing a good job. However the use of the EFQM model can help to prioritise the key improvement activities by reviewing the activities of the organisation in a structured and holistic way.

A4 - Yes, strongly, as the EFQM/BQF study conducted by Professor Bendell`s team showed. We have worked with many organisations in order to implement change. These different businesses have used, with our help, the EFQM model for a programme of self-assessment.

In addition they have used the principles of TQM to help major change to take place. This has enabled a structured approach to their problem, and they have been able work out what they are trying to achieve and then how they are going to do it. This approach works in a change situation, but it will need the senior management commitment together with time and patience.

A5– It give several opportunities for the organisation, namely;